(Part-Time, Hybrid. May need to commute on rare occasions)

Role in a Nutshell

The IT Coordinator serves as the primary point of contact for employees' day-to-day technology needs. This role ensures IT requests are organized, systems are properly maintained, employees have timely access to the tools they need, and technology operations run smoothly across the organization. While not expected to perform advanced engineering work, the IT Coordinator excels at troubleshooting common issues, coordinating with external IT vendors, managing IT assets, improving processes, and delivering an exceptional employee support experience.

Core Responsibilities

IT Service Desk & Employee Support

• Oversee and monitor the IT ticketing system, ensuring requests are triaged, assigned, prioritized, and resolved in a timely manner.
• Serve as the first point of contact for employee IT support requests via Slack, email, and ticketing platform.
• Troubleshoot common hardware, software, printer, VPN, password, and connectivity issues.
• Escalate complex technical issues to external IT vendors or senior technical resources while tracking progress through completion.
• Maintain communication with employees throughout the support process.

Identity & Access Management

• Coordinate employee system access during onboarding, transfers, and offboarding.
• Provision, modify, and deactivate user accounts across business applications.
• Ensure proper access permissions are granted based on department and role.
• Perform regular audits of user accounts and software licenses.
• Assist with enforcing security best practices including MFA and password management.

IT Asset Management

• Manage inventory of company laptops, monitors, peripherals, and other technology equipment.
• Maintain accurate asset records and ownership documentation.
• Coordinate laptop preparation, shipping, retrieval, and replacement.
• Track warranties, hardware lifecycle, and equipment refresh schedules.
• Conduct periodic inventory audits.

Vendor & Systems Coordination

• Act as the primary liaison between employees and external IT service providers.
• Monitor vendor response times and ensure service level expectations are met.
• Assist with software procurement, renewals, and subscription management.
• Support evaluation and implementation of new technology solutions.

IT Operations

• Assist with administration of Google Workspace, Microsoft 365, or other productivity platforms.
• Maintain documentation for IT procedures, configurations, and troubleshooting guides.
• Support conference room technology and meeting room equipment.
• Assist with company-wide software deployments and upgrades.
• Coordinate routine maintenance activities and communicate planned downtime.

Security & Compliance

• Assist in maintaining IT security standards and policies.
• Help coordinate endpoint security compliance.
• Support audits related to IT assets, software licensing, and access management.
• Report potential security risks or incidents promptly.

Process Improvement

• Identify recurring IT issues and recommend process improvements.
• Create user-friendly documentation, FAQs, and knowledge base articles.
• Improve onboarding and offboarding workflows through automation where appropriate.
• Recommend tools and technology that improve employee productivity.

Cross-Functional Support

• Partner with HR to ensure seamless onboarding and offboarding experiences.
• Coordinate with Finance regarding software licensing, budgets, and vendor invoices.
• Support Operations with technology needs for company events and initiatives.
• Assist executives with technology-related requests when needed.

AI & Technology Enablement

• Assist in evaluating and deploying AI-powered workplace tools.
• Support employees with AI tool access, permissions, and troubleshooting.
• Help identify opportunities to automate repetitive administrative and IT processes.
• Maintain documentation and best practices for approved AI platforms.

Preferred Qualifications

• 2–5 years of IT support, Help Desk, IT Coordinator, or Systems Administration experience.
• Experience supporting Google Workspace, Microsoft, OneLogin, Adobe
• Familiarity with identity and access management.
• Experience working with IT ticketing systems
• Experience managing hardware inventory and asset tracking.
• Basic networking and troubleshooting knowledge.
• Experience coordinating with Managed Service Providers (MSPs) is a plus.
• Strong documentation and organizational skills.
• Excellent written and verbal communication skills.
• Comfortable supporting remote employees across multiple time zones.